ITES-BPO
India’s Services Industry: Separating
Fact From Fiction
In line with the global trend, the services
sector in India is growing exponentially.
In 2000-01 the share of services in the country's
GDP was 54.2 per cent, up from the 51.5 per
cent recorded in 1998-99. And, all indications
are that this growth will get accelerated
not only because of burgeoning of services
within India, but also because of their increasing
export.
According to the World Development Indicators,
2003, recently released by the World Bank,
India's services sector clocked an average
7.9 per cent growth per annum between 1990
and 2001, against 6.9 per cent between 1980
and 1990, beating the global rate of 3.1 per
cent. Thus India's services sector has emerged
among the top-five fastest growing in the
world during 1990-2001, surpassing its track
record in the 1980s.
The IT Enabled Service (ITES) sector, the
fastest growing segment of the service industry,
recorded 70 per cent growth in 2001-02, while
the global market is projected to over US$
142 billion by the year 2008.
In 1997-98, services accounted for nearly
48.6 per cent of India’s GDP, far more
than the contributions of the agricultural
or the manufacturing sectors (RBI Annual Report,
August 1998).
Not surprisingly, Mckinsey & Co. predict
a $ 17 billion services industry by 2008,
which can result into a combined saving of
$ 17 billion for organisations that move their
back-office processing to India.
Nonetheless, this represents just a small
section of the global services industry.